FAQ's

Questions, comments, feedback? 
Get in touch with our customer service team on +44 (0)330 500 1550 or email us sales@aardmanbyme.com
 

WHAT IS CUSTOMISATION AND/OR PERSONALISATION, AND IS THERE A DIFFERENCE?

  1. Customisation and/or Personalisation can turn any gift into something truly special for whoever receives them. By adding your chosen name/slogan, your text will appear in a set position on the beautifully designed gift and this varies from product to product. The location of your text will be shown as an image on each product.
  2. People often use the words personalisation and customisation interchangeably. There is, however, a subtle difference between the two... Personalisation is as simple as adding a name or message & true customisation is creating a unique product with your specially selected background, character, your text and a character message (where available).
  3. Here at AardmanByMe.com we hope we have created an engaging journey for you to customise and personalise (true customisation not available across all products currently but we are working on this!) (However, as the words are so interchangeable and some people are used to, and like the word personalise, we have been known to mix the words regularly below and across our site!)
HOW DO AARDMANBYME.COM CREATE THESE AMAZING PRODUCTS?

We are design and imaging experts with over 25 years of sublimation experience and a staff of highly trained and experienced chemists, R&D specialist, colour experts and print operators. In addition to great and talented people, we also use the best inks, image transfer media, blank products and machinery that are available.

  1. When it comes to our T-Shirts, the best thing about sublimation printing as opposed to other types of printing, is that the printed area does not become “hard” and have that tell-tale plastic-like sheen to it, which makes it obvious the design was added to the shirt. Instead the design, which uses dye instead of ink, permeates into the fibre of the shirt. Unfortunately, this can also lead to the design fading over time, as the colour of the shirt fades too. We recommend you do not put sublimated mugs in the dishwasher or microwave. The best way to keep the colours vibrant is to hand wash.
WHAT PRINTING PROCESS DO AARDMANBYME.COM USE ON THEIR BRILLIANT PRODUCTS?
We use a technique know as Dye Sublimation to permanently transfer full- colour images and text onto specially prepared blank products using patented ink, heat and vacuum pressure. The image is permanently sealed in the product leaving a stunning product with a hardwearing finish.
WHERE ARE AARDMANBYME.COM FANTASTIC PRODUCTS MADE?
All of our products are produced domestically across our factories in the UK.
HOW DO I PERSONALISE A PRODUCT?

Please check names are spelt correctly before submitting your order as personalised items cannot be amended or changed. Please note that we can personalise products with A to Z, numbers 1 to 9, and some symbols.

  1. Please note that AardmanByMe.com reserves the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and you will be fully refunded.
WHAT CAN I WRITE IN THE CUSTOMISATION BOX?

Text can include name and nicknames. Text should not include any of the following: No text that may be considered offensive, profanity or be controversial to others in any manner. No references to illegal substances, political statements or names of politicians. No church names, company names, school names, abbreviations of school names, or sports teams, trademarks, slogans, tag lines or Business advertising. No events other than those with a family name incorporated: for example Jones Family Day Out No text that may violate the integrity and reputation of Aardman or any of its subsidiaries.

  1. Please note that AardmanByMe.com reserves the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded. We reserve the right to decline to use your text at our sole discretion. Prior to entering text, please read carefully to understand our T&'Cs.
WHERE WILL THE CUSTOMISATION APPEAR?
There will be an image of the personalised text on the product page indicating where the message will appear on the product, showing what font will be used and what colour the text will be in.
HOW LONG CAN MY CUSTOMISATION BE?
The number of characters, including spaces, which you can add to your order is displayed when you add the item to your basket and this depends on the product type.
WHAT FONTS AND COLOURS ARE USED?
The various font types and colours for the text are selected as the most complimentary to the product and cannot be changed.
WILL YOU AMEND MY CUSTOMISED TEXT?

All Personalisation will appear exactly as it is written. Please ensure when entering your personalised message that the text is correct as you wish to see it including any capital letters and punctuation.

  1. We will not make any other changes to your message, spelling or spaces. Please note however that AardmanByMe.com reserves the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded.
CAN I RETURN A CUSTOMISED PRODUCT?

Personalised items cannot be returned, unless there is a manufacturing error or product defect, this does not affect your statutory rights. Please check names are spelt correctly before submitting your order as personalised items cannot be amended or changed.

  1. To contact us regarding returns or problems please email us at sales@aardmanbyme.com

WHAT IS FSC CERTIFICATION?

FSC certification ensures that products like our canvases come from well-managed forests that provide environmental, social and economic benefits. More info on FSC Certification can be found here